Customer Experience in Financial Services (CXFS) Awards Gala Dinner 2015

Grand Copthorne Waterfront Hotel Singapore   25-Jun-2015

Grand Copthorne Waterfront Hotel Singapore | 25 June 2015

Current shifts in customer behaviour, expectations, and the way customers deal with financial institutions and service providers have driven companies to start investing more time and attention to managing customer experience. Putting CX in an Asian context of diversity, shifting wealth to a much younger and dynamic customer demographic, and financial institutions' pursuit of service quality and process excellence, Timetric is proud to announce its Customer Experience in Financial Services (CXFS) Awards for 2015.CXFS brings together the most successful financial institutions that have hit the mark in trailblazing customer experience strategies and initiatives in building sustainable and effective CX strategies covering customer analysis, product differentiation, and channel management, altogether providing an engaging platform to discuss how institutions in the financial services sector can achieve a truly sophisticated yet realizable customer-centric organization.


About

Current shifts in customer behaviour, expectations, and the way customers deal with financial institutions and service providers have driven companies to start investing more time and attention to managing customer experience. Putting CX in an Asian context of diversity, shifting wealth to a much younger and dynamic customer demographic, and financial institutions’ pursuit of service quality and process excellence, Timetric is proud to announce its Customer Experience in Financial Services (CXFS) Awards for 2015.CXFS brings together the most successful financial institutions that have hit the mark in trailblazing customer experience strategies and initiatives in building sustainable and effective CX strategies covering customer analysis, product differentiation, and channel management, altogether providing an engaging platform to discuss how institutions in the financial services sector can achieve a truly sophisticated yet realizable customer-centric organization.

Click here to request a copy of the Customer Experience in Financial Services Awards Gala Dinner agenda.

About Timetric
The Customer Experience in Financial Services (CXFS) Awards Gala Dinneris organised by Timetric – an independent provider of online data, analysis and advisory services on key growth economies and sectors. We provide integrated information services covering risk assessments, forecasts, industry analysis, and market intelligence.

A unique global brand, Timetric is renowned for innovative, independent thinking in financial services and professional services markets. We offer over 25 years’ experience in the provision of authoritative, valued-added information, research and analysis, news services, research reports, conferences and other events.

Timetric is behind the leading financial services information portals, including Retail Banker International, Private Banker International, Cards International, Electronic Payments International, and the Insurance Intelligence Center.


Attend

The Customer Experience in Financial Services Awards will welcome senior attendees from Domestic& Foreign Financial Institutionswith direct functional relevance to customer experience, including heads and program leads for customer experience/engagement, marketing and brand management, customer service, service quality, digital/e-Business and channels management among others. The awards gala would recognize the most highly accomplished institutions and individuals who over the past 12 months have contributed significant progress in furthering customer experience in their respective organizations.

Timetric’s industry awardswill be attended by:

Institutions

  • Retail Banks
  • Private Banks
  • Wealth Managers
  • Independent Financial Advisors
  • Card Issuers
  • Payment Providers
  • Insurers
  • Alternative Financial Service Providers

Functional Areas

  • Customer Experience/Engagement
  • Marketing & Brand Management
  • Customer Service
  • Service Quality
  • Digital, e-Business, Online, and Social Media
  • Channel Management

To request the CXFS Asia TrailblazerAwards Gala Dinner agenda,
please email Paul.Jacinto@sg.timetric.com.

For Attendee Registrations you may contact:

Rozaini Salleh
Business Development Manager (Asia Pacific)
+65 6411 2185
Rozaini.Salleh@sg.timetric.com


Venue

Grand Copthorne Waterfront Hotel Singapore

Grand Copthorne Waterfront Hotel Singapore
392 Havelock Road, Singapore 169663

Overlooking the historic Singapore River,Grand Copthorne Waterfront Hotel Singapore is a premier upscale conferencehotel where luxurious elegance and contemporary style go hand in hand. It isideally located within easy reach of the Central Business District and thewaterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with theirlively dining and entertainment venues.


Speakers

Sponsors


Event sponsor

KPMG


Raise your company profile as a leading partner for customer experience management in the financial services industry by sponsoring the Customer Experience in Financial Services Awards Gala Dinner, an ideal way to support your marketing objectives.
Position yourself as a preferred solutions provider amongst the Financial Services industry, increase your brand awareness to major players across Asia, position your company at the forefront of solution providers to an engaged audience and meet face to face with top decision makers that influence their organisation’s buying decisions.
To know more about sponsorship opportunities at the Customer Experience in Financial Services (CXFS) Awards Gala Dinner, you may contact:
Phillip Baker
Head of Sales – Business Media (Asia Pacific)
+65 6411 2189
Phillip.Baker@sg.timetric.com


http://www.aseanconnections.com/

Event Partner

Fiserv

The financial services sector is undergoing rapid transformation. Growth, risk and regulation concerns remain high on the management agenda but shifts in customer behaviour and expectations suggest the road to sustainable economic growth will require a new emphasis on the customer.

Through our Global Financial Services practice, KPMG has been helping clients develop customer-centric strategies that contribute to new business opportunities. In all our engagements, we tap on the collective knowledge of our member firms globally to provide professional services that support the business goals, compliance and performance objectives of our clients.

KPMG Global Financial Services practice partners and professionals work across the KPMG network. We provide a range of audit, tax and advisory services to retail banking, corporate and investment banking, investment management and insurance sectors.

The KPMG network operates in 155 countries, with more than 162,000 people working in member firms around the world. In the ASEAN region, member firms operate across all 10 countries of this regional grouping.


https://www.fiserv.com

Network Partner

Fiserv, Inc. (NASDAQ: FISV) enables clients to achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more than 30 years, Fiserv has been a leader in financial services technology, and today is among FORTUNE® magazine’s World’s Most Admired Companies and Forbes magazine’s America’s Best Employers. For more information, visit www.fiserv.com.



Gold Sponsor



Awards

ELIGIBLE INSTITUTIONS FOR THE CUSTOMER EXPERIENCE IN FINANCIAL SERVICES (CXFS) AWARDS GALA DINNER 2015 INCLUDE:

Timetric announces the winners for #CXFSAsia Awards 2015

Singapore, 25 June 2015 – Timetric, an independent provider of online data, analysis and advisory services on key growth economies and sectors, announced the winners for the 2015Customer Experience in Financial Services Asia (#CXFSAsia) Awards.

The CXFS Asia (#CXFSAsia) Awards are the premier regional awards that commend outstanding financial institutions for their innovative and superior customer experience and service standards. The awards recognize those institutions that bring excellence in their customer experience propositions going into product development, service quality, and process efficiency.

Ruben Kempeneer, Asia Regional Director for Timetric said: “The #CXFSAsia awards are the only one of its kind that focus on initiatives in customer experience within Asia’s competitive financial services sector. The awards recognize those that have stood out as trailblazers in their respective markets or region and are raising their customer experience standards in the areas of business strategy, service delivery, customer channels, technology, and overall organizational culture.”

“The submissions received for the inaugural CXFS Asia Awards are a testament to the increasing importance and emphasis Asia’s financial institutions are putting towards improving customer experience, putting CX at the heart of their operations and culture to ensure and raise customer satisfaction.”, Kempeneer added.

According to Andrew Tinney, Chief Executive Officer, Management Consulting for KPMG in ASEAN, “Managing customer expectations in an ever more complex risk and regulatory environment is the new frontier for financial services companies.” Mr. Tinney, who also heads the Financial Services Advisory Practice for KPMG in Singapore, noted that creating the ultimate customer experience can be an important differentiator in a crowded marketplace and it is thus fitting that Timetric has created a platform to recognise financial institutions that have successfully incorporated this into their business strategy.

About the #CXFSAsia Awards –

The Customer Experience in Financial Services Asia (#CXFSAsia) Awards marks an important extension of Timetric’s regional awards for retail banking, wealth management, payments and insurance, which recognize excellence by financial institutions in various geographies. The awards have been created to identify industry leaders and those individuals and organizations that are setting new standards in customer experience and engagement for the retail financial services sector.

The judging criteria include the ability of institutions to demonstrate a clear and unique strategy to grow their business regionally or globally; institutions that have made the most investment in people and systems to develop their business; institutions showing the most innovation in products/services; institutions with demonstrably superior client services; and institutions that have strengthened and extended the global reach of their brands.

CUSTOMER EXPERIENCE IN FINANCIAL SERVICES ASIA AWARDS 2015 WINNERS

#CXFSAsia STRATEGY AWARDS

Best Customer Experience Business Model
WINNER: UNITED OVERSEAS BANK MALAYSIA
Highly Commended: DBS BANK
Highly Commended: MAYBANK

Best Service Innovation
WINNER: DBS BANK
Highly Commended: MAYBANK

Best Brand Engagement
WINNER: KRUNGSRIAYUDHYA CARD COMPANY LIMITED
Highly Commended: E.SUN BANK

#CXFSAsia CHANNEL AWARDS

Best Customer Experience (Branch)
WINNER: BANK SIMPANAN NASIONAL
Highly Commended: Citibank
Highly Commended: E.SUN Bank

Best Customer Experience (Mobile)
WINNER: DBS BANK
Highly Commended: Bank Danamon Indonesia
Highly Commended: CB Bank

Best Customer Experience (Website)
WINNER: CITIBANK
Highly Commended: CB Bank
Highly Commended: Maybank

Best Customer Experience (Contact Centre)
WINNER: OCBC BANK – COLLECTIONS
Highly Commended: PT Bank ANZ Indonesia

Best Use of Social Media
WINNER: MAYBANK
Highly Commended: Siam Commercial Bank

Best Omni-Channel Customer Experience
WINNER: WESTPAC
Highly Commended: DBS Bank

#CXFSAsia INDUSTRY AWARDS

Best Customer Experience (Banking)
WINNER: PT BANK ANZ INDONESIA
Highly Commended: Security Banking Corporation

Best Customer Experience (Insurance)
WINNER: SUN LIFE OF CANADA (PHILIPPINES) INC

Best Customer Experience (Wealth Management)
WINNER: TAISHIN BANK
Highly Commended: DBS Bank

Best Customer Experience (Cards)
WINNER: DBS BANK
Highly Commended: Krungsriayudhya Card Company Limited

#CXFSAsia TECHNOLOGY AWARDS

Best Technology Implementation (Front End)
WINNER: BANGKOK BANK
Highly Commended: DBS Bank

Best Technology Implementation (Back Office)
WINNER: TAISHIN BANK
Highly Commended: Alliance Bank Malaysia Berhad
Highly Commended: Bank SimpananNasional

Best Use of Personalization
WINNER: TAISHIN BANK
Highly Commended: Krungsriayudhya Card Company Limited

#CXFSAsia LEADERSHIP AWARDS

#CXFSAsia Leadership Award (Individual)
WINNER: DAVID LYNCH, HEAD OF TECHNOLOGY & OPERATIONS – HONG KONG AND MAINLAND CHINA, DBS BANK
Highly Commended: Alain Boey, Head of Transformation Management Department, Bank SimpananNasional

#CXFSAsia Leadership Award (Institution)
WINNER: DBS BANK
Highly Commended: Maybank

 


Agenda

Presentations

Press Releases

Contact Us

Attendee Registrations

Rozaini Salleh
+65 6411 2185
Rozaini.Salleh@sg.timetric.com

Awards Gala Dinner Agenda

Paul Jacinto
+65 6383 4688
Paul.Jacinto@sg.timetric.com

Sponsorship Enquiries

Phillip Baker
+65 6411 2189
Phillip.Baker@sg.timetric.com

Images