Thai bank Kasikornbank (KBank) is to roll out a new ATM solution that will enable KBank customers to personalise their ATM experience.

In combination with Agilis 3.0 multi-vendor software, the Diebold Keep In Touch customer relationship management solution will be implemented while Diebold adds 700 ATMs to KBank’s other 7,000 terminals.

KBank customers can choose graphical themes for their accounts, which will be applied to their debit cards, passbooks, online banking platform and ATM screens.

Shortcuts for frequent transactions at ATMS, such as withdrawals, transfers and bill payments can also be established.

Srihanath Lamsam, first vice president of Payment Product and eChannel Development Support Department at KBank, said: "Enabling Personalisation at the ATM enriches our customers’ banking experiences, increasing their satisfaction and strengthening their relationships with our institution."

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

"By creating favourite transactions, for example, our customers can complete transactions faster, which not only saves them valuable time, but also reduces wait times for other customers," he concluded.

Related Articles

Thai state banks pool ATM network

Bank Mandiri places ATM order with Diebold

Bank Asya deploys Diebold ATMs to cut costs