The UK government is cracking down on firms enforcing "excessive" surcharges when customers use their debit and credit cards.

The ban comes into effect immediately and is designed to stop companies from charging more than it costs them to process card payments, says the Department for Business, Innovation and Skills.

It has been common practice to add charges of up to two per cent on card purchases in industries such as airline travel, rail, event tickets, cinemas and hotels – a practice that the DBIS calls "unscrupulous".

Consumer Minister Jo Swinson said: "The practice of excessive payment surcharges has been ripping off consumers for far too long…I am delighted that the ban will stop retailers from cashing in by charging add-on fees that simply do not reflect the real cost of processing the payment."

According to the Office of Fair Trading, Brits spent around £300m on payment surcharges in 2010 in the airline sector alone and a vast majority of people – around 90% – object to these fees.

Richard Lloyd, executive director for the consumer organisation Which?, added: "Over 50,000 people supported our campaign to end rip off surcharges so we’re pleased the government is implementing this ban. For it to be effective there must be a tough enforcement regime and companies must play fair and not pass costs on to customers in other ways."

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Micro businesses and business start-ups will be exempt from the new regulations until June 2014, allowing them more time to prepare for the ban.

Related Articles

US states propose ban on surcharges

Surcharging gains popularity in entertainment sector