Australia’s Westpac has restored its ATM, EFTPOS and online
banking services following a ten-hour outage caused by an
air-conditioning fault at one of its data centres.
It is reported that the bank decided against switching to
bank-up systems, deeming it to be quicker to reboot each IT
platform.
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A Westpac spokesperson told The Australian newspaper
that activating the back-up system “would have been a slower
process”, due to it being an infrastructure rather than a banking
systems issue, but was unable to say how much longer it would have
taken.
The outage comes days after Westpac reported a $3.96bn net
profit, up 38% for the first half of the year.
“Westpac sincerely apologises to all our customers who have been
impacted by today’s outage,” said Rob Coombe, WestPac’s group
executive for retail and business banking.
“We take systems reliability extremely seriously and are very
disappointed by the inconvenience to our customers and will
undertake a thorough review.”
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By GlobalDataWestpac is encouraging those customers who have any concerns
about fees that may have been incurred as a result of this outage
to contact them.
