Paytia, the secure phone-payments company, has announced the availability of a new product Agent Release, an extension to its flagship Secure Virtual Terminal that has been in use in call Centres in Europe and the US since 2018.

Agent Release extends Paytia’s platform leadership in telephone payment compliance and trust into the critical area of agent productivity, saving on average two to three minutes per payment call.

Go deeper with GlobalData

Premium Insights

The gold standard of business intelligence.

Find out more

“Increasing handled calls per agent is a core driver of productivity”

Curtis Nash, CEO of Paytia, explains:

“Paytia’s cloud service platform for telephone card payments already delivers convenience and trust, and now adds the fastest transaction speed in the industry to its Secure Virtual Terminal.

Much has been done to achieve Payment Card Industry Data Security Standard compliance (PCI DSS). However, one element that has not been addressed until now is the speed of processing telephone card payments.

Increasing handled calls per agent is a core driver of productivity. Giving an agent a choice to automate the card payment process and optionally stay connected during the payment process to complete the call means cutting out over two minutes per customer. That equates to significant savings in call centre operations”.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Delivering cost savings, increasing compliance and quality of service

United Call Centre’s CEO, Szolt Szmolinka, said:

“UCC’s virtual call centre service delivers significant cost savings whilst increasing compliance and quality of service.

Paytia abstracts card data from the UCC agent so only the customer and the secure authorised payment processor can access card data.

UCC’s major international clients use the telephone sales channel to increase sales revenue and improve service.