British Airways has revealed that a further 185,000 customers’ card details were compromised in a hack earlier this year.
The British Airways hack means that customers who made reward bookings between April 21 and July 28 are at risk.
Go deeper with GlobalData
Furthermore, the airline is contacting the holders of 77,000 payment cards to warn that their details are at risk. These details include names, billing addresses, email addresses, and card payment information. In addition, 108,000 more customers were at the same risk apart from their CVV numbers.
In a statement, it said: “We are very sorry that this criminal activity has occurred. As we have been doing, we will reimburse any customers who have suffered financial losses as a direct result of the data theft and we will be offering credit rating monitoring, provided by specialists in the field, to any affected customer who is concerned about an impact to their credit rating.”
However, the firm does not believe it has conclusive evidence that the data was removed from British Airways’ systems. Therefore, it is taking a prudent approach in notifying potentially affected customers. This includes advising them to contact their bank or card provider as a precaution.
Apparently, customers not contacted by British Airways by 1700 GMT on 26 October do not need to worry..
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataPrevious British Airways hack
In September 2018, British Airways reported a breach of data that concerned over 300,000 customers.
The British Airways breach occurred for around two weeks between 21 August and 5 September. British Airways said that the breach has been resolved. In addition, the firm reported to the authorities and its website is back to normal.
Furthermore, post the first announcement, the airline said that it actually affected closer to 244,000 customers.
At the time, British Airways chairman and chief executive Alex Cruz said: “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”
